Digital customer experience priorities for leaders in 2023

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Customer Experience (CX)

Handling millions of customer care interactions annually, we know the importance of agile thinking and continual innovation focused on putting customers first.

From start-up to scale-up to large global brands, we deliver on all stages of customer growth and engagement. Providing CX support in over 50 languages across all traditional and digital channels, we are experts at delivering the best CX to support your business growth and transformation. Our industry track record speaks for itself. We’ve partnered with the world’s most respected and disruptive brands for over 18 years.

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Work Anywhere / WFH

Deliver meaningful customer experiences via a secure, global work-from-home (WFH) model.

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Contact Center Outsourcing

View every touchpoint as a brand-building opportunity.

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Technical Support

Scale your tech support while maintaining the highest standards.

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Customer Acquisition

Enhance your sales pipeline with both new and current customers.

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Healthcare / Patient Experience

Optimize the patient experience for improved health outcomes.

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Outsourced Collections

Achieve debt collection success along with customer satisfaction.

Awards & Recognition

Digital Excellence

At TELUS International, we focus on lean, agile, human-centered design.

  • IAOP Global Outsourcing 100 logo with 2023 in the background
  • 2023 Excellence in Customer Service Award Logo
  • Everest Group Top 10 BPS
  • Winner badge for Achievers 50 most engaged workplaces 2023

Thought Leadership

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography

Executive survey results: CX outsourcing in 2023

Customer Experience

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Virtual site tour: Europe

Customer Experience

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Welcome to TELUS International

Customer Experience

We can help

Learn more about our Customer Experience solutions

Speak with a CX specialist today.

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

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