Customer Experience (CX)

Handling millions of customer care interactions annually, we know the importance of agile thinking and continual innovation focused on putting customers first.

From start-up to scale-up to large global brands, we deliver on all stages of customer growth and engagement. Providing CX support in over 50 languages across all traditional and digital channels, we are experts at delivering the best CX to support your business growth and transformation. Our industry track record speaks for itself. We’ve partnered with the world’s most respected and disruptive brands for over 16 years.

Work Anywhere / WFH

Deliver meaningful customer experiences via a secure, global work-from-home (WFH) model.

Customer Care

View every touchpoint as a brand-building opportunity.

Technical Support

Scale your tech support while maintaining the highest standards.

Sales Growth & Retention

Enhance your sales pipeline with both new and current customers.

Healthcare / Patient Experience

Optimize the patient experience for improved health outcomes.

Awards & Recognition

Digital Excellence

At TELUS International, we focus on lean, agile, human-centered design.

Thought Leadership

Image of Christopher Bray, chief revenue officer at Aura, depicting text that reads "Three ways Aura is using CX to stand out from the pack"

Three ways Aura is using CX to stand out from the pack

CX Best Practices

Illustration of two people holding smart phones with floating boxes depicting star ratings for different services

User-generated content: Empowering a community of brand advocates

Customer Service Channels

Illustration of hands holding a tablet that depicts a rating score

Six ways to take your CSAT from good to great

CX Best Practices

We can help

Learn more about our Customer Experience solutions

Speak with a CX specialist today.

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain