Customer Experience (CX)

Handling millions of customer care interactions annually, we know the importance of agile thinking and continual innovation focused on putting customers first.

From start-up to scale-up to large global brands, we deliver on all stages of customer growth and engagement. Providing CX support in over 50 languages across all traditional and digital channels, we are experts at delivering the best CX to support your business growth and transformation. Our industry track record speaks for itself. We’ve partnered with the world’s most respected and disruptive brands for over 16 years.

Work Anywhere / WFH

Deliver meaningful customer experiences via a secure, global work-from-home (WFH) model.

Customer Care

View every touchpoint as a brand-building opportunity.

Technical Support

Scale your tech support while maintaining the highest standards.

Sales Growth & Retention

Enhance your sales pipeline with both new and current customers.

Healthcare / Patient Experience

Optimize the patient experience for improved health outcomes.

Awards & Recognition

Digital Excellence

At TELUS International, we focus on lean, agile, human-centered design.

Thought Leadership

Illustration of magnifying glass and dictionary

Seven commonly misused buzzwords in CX

CX Best Practices

White arrow showing old way to represent average handle time and yellow arrow showing new way to represent customer effort score.

Out with average handle time and in with customer effort score

CX Best Practices

How the pandemic is shaping the future of social commerce

Customer Service ChannelseCommerce

We can help

Learn more about our Customer Experience solutions

Speak with a CX specialist today.

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain