Customer Experience (CX)

Handling millions of customer care interactions annually, we know the importance of agile thinking and continual innovation focused on putting customers first.

From start-up to scale-up to large global brands, we deliver on all stages of customer growth and engagement. Providing CX support in over 50 languages across all traditional and digital channels, we are experts at delivering the best CX to support your business growth and transformation. Our industry track record speaks for itself. We’ve partnered with the world’s most respected and disruptive brands for over 17 years.

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Work Anywhere / WFH

Deliver meaningful customer experiences via a secure, global work-from-home (WFH) model.

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Contact Center Outsourcing

View every touchpoint as a brand-building opportunity.

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Technical Support

Scale your tech support while maintaining the highest standards.

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Customer Acquisition

Enhance your sales pipeline with both new and current customers.

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Healthcare / Patient Experience

Optimize the patient experience for improved health outcomes.

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Outsourced Collections

Achieve debt collection success along with customer satisfaction.

Awards & Recognition

Digital Excellence

At TELUS International, we focus on lean, agile, human-centered design.

  • IAOP Global Outsourcing 100 logo with 2022 in the background
  • Excellence in Customer Service Award Logo
  • Learning Elite Gold 2019
  • Everest Group Top 10 BPS

Thought Leadership

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Customer service insights to keep your brand on the "nice list" this holiday season

Customer Experience

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How to connect with your customers during the stressful holiday season

Customer ExperienceeCommerce

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Infographic: CX expectations in the metaverse

Customer Experience

We can help

Learn more about our Customer Experience solutions

Speak with a CX specialist today.

Contact us

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain