Contact Center Outsourcing | TELUS International

Expertise

Let us take care of your customers:

We take an omnichannel approach that empowers customers to interact with your brand via any media channel, any device, anywhere with a personalized, effortless and consistent customer experience throughout their journey. Support channels include:

Voice
Email
Chat
Social Media
Text
Web / self-serve / bots
Video

Outsourcing best practices

Learn to navigate the outsourcing process channel-by-channel with this e-book.

With over 50 ways to say “we care” - we deliver top-notch multilingual customer experiences.

Countries of operation to meet your CX and digital IT needs.

The benefits of partnership

With our high employee engagement and low industry attrition, we know the importance of putting both employees and customers first. The benefits of partnership are many:

Enhance CX

With multiple touchpoints to interact with an empathetic customer support agent, each interaction feels like a seamless conversation. We look for those moments of truth and opportunities to delight.

Achieve operational & cost efficiencies

Omnichannel contact centers can effectively and efficiently manage customer queries and associated costs through utilizing lower cost channels and cross-channel information to “learn” and address common issues.

Realize top-line impact

By creating more meaningful, personalized and natural customer experiences, more value is offered to the customer, ultimately leading to increased loyalty and revenues.