Contact Center Outsourcing

Delivering exceptional customer care across all integrated support channels, we make lasting connections that will inspire your customers to love and share your brand.

Group of TELUS International team members sitting around a computer
  • Transform your customer experience

    Make every customer touchpoint a brand building opportunity. Our highly engaged and empathetic team members create memorable interactions for higher customer satisfaction.

  • Achieve operational & cost efficiencies

    Gain access to our deep domain and process expertise to improve channel orchestration and enhance the customer journey across all engagements.

  • Set the stage for growth

    Tap into our skilled workforce and leverage our digital capabilities to scale your customer experience (CX). Our global delivery centers and vast language capabilities ensure proximity and cultural alignment.

Gain the advantage of a leading CX transformation partner

Nearly two decades of experience creating impactful results for global and disruptive brands.

  • Work Anywhere capabilities

    Our flexible, engagement-driven technology is global, scalable and secure, with built-in business continuity for rapid deployment.

  • Industry leading engagement

    From amazing workspaces to community giving, we focus on keeping our teams engaged to ensure the most tenured and knowledgeable teams represent your brand.

  • Omnichannel CX

    With our flexible approach, we can work with your existing technology or bring our own suite of next-gen digital solutions to the table, to ensure consistent customers experiences

  • Lean Six Sigma

    With the majority of our leaders Lean Six Sigma trained, we provide value-add recommendations that focus on implementing the right processes to achieve desired outcomes.

CX solutions that meet all your needs

Increase efficiencies and deliver effortless customer experiences with our flexible service models.

contact center agent in a call center setting with social media icons

Customer Care

Create meaningful connections with your customers. We deliver empathetic, personalized and consistent service throughout the customer journey with integrated support channels that include:

  • Voice
  • Email and text
  • Chat
  • Social media
  • Web and self-serve bots
  • Video
Contact center tech support agent on a computer

Technical Support Outsourcing

When things don’t work, customers want answers, and they want them fast. We focus on “humanizing” technical support experiences and empowering our agents to have an intimate knowledge of our clients' products and services. We can help with:

  • Optimizing self-serve options
  • Troubleshooting complex issues
  • Tier 1, 2 and 3 support
  • Premium and concierge support
  • Product or platform support
customer shopping on phone in her home

Customer Acquisition

We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding, in a smooth and efficient manner that lowers costs and maximizes profitability.

  • Customer onboarding
  • Welcome and win-back programs
  • Loyalty and retention programs
  • Cross-sell opportunities
  • Up-sell opportunities
Invoice on computer while hands type on keyboard

Accounts Receivable Management

Our vast network of skilled agents specialize in efficiently collecting your pre-default customer accounts at high-resolution rates, while ensuring a quality customer experience.

  • Communicating with holders of overdue accounts
  • Immediate payment and dispute processing via credit bureaus
  • Refunds and credits
  • Billing and monetary collections
  • Audits, investigations and issue resolution
Case Study

Explore our success stories

  • Streamlining operations and advancing the digital transformation journey of a leading financial services brand

    Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
Make our team your team

Leverage our skilled global workforce to meet the needs of your diverse customer base.

Contact us

Let us take care of your customers


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AWARDS & RECOGNITION

Award-winning customer experiences

Don’t just take our word for it: We have a proven track record for CX excellence.

IAOP Global Outsourcing 100 logo with 2023 in the background2023 Excellence in Customer Service Award LogoPeak Matrix 2022 Leader in Customer ExperienceConstellation ShortListWinner badge for Achievers 50 most engaged workplaces 2023

TELUS International offers robust digital CX capabilities, a versatile suite of proprietary solutions, and strategic partnerships with technology providers to drive digital transformation to enhance digital CXM.

Sharang Sharma
Vice President, Everest Group

Learn more about our Contact Center Outsourcing solutions

Speak with a digital CX expert today

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Transform your business with our end-to-end solutions