AI-fueled intelligent experiences (iX)
Discover our comprehensive suite of innovative services that combine the best of digital consulting, data services and analytics, web and mobile application development and a GenAI platform.
Supercharge your operations with powerful technology and best-practice driven process expertise. Fuel iX helps you focus on move-the-needle initiatives for true business transformation.
Transform your customer experience from a cost center into a strategic value source for your business with leading AI, automation and analytical capabilities.
Deliver a consistent experience across all engagement channels. From empathetic agents to self-serve options, Fuel iX fosters greater customer satisfaction and loyalty.
The Fuel iX advantage
Meet your CX business needs faster, and more strategically, than ever.
Comprehensive CX lifecycle approach
From consultation on strategy and roadmaps, to building the full platform and data layer, to execution of the solution, brands have end-to-end support.
Our human-centered design elevates the user experience through empathetic and caring interactions from expert team members, while reinforcement learning through human feedback suppresses bias.
Privacy and security
Services are designed to accelerate proof of concept to production, all within secure, sovereign instances where client data is protected and private.
GenAI-powered data excellence
Companies can overcome disjointed data and organization silos to ensure GenAI is embedded in the functionality of day-to-day CX operations and workflows.
An end-to-end GenAI customer experience solution
Mix and match to fine-tune to your immediate goals, or take them all for maximum impact.
Access novel insights, strategic guidance and actionable recommendations to overcome contact center challenges and achieve CX excellence. Companies at an earlier stage of their AI and data journeys also have the option to leverage GenAI Jumpstart, our 8-week long accelerator program.
AI process transformation
AI data infrastructure consulting
Business case development
Customer journey mapping
Digital UX design and development
Governance and compliance
Data Services and Analytics
Gain a unified view with our industry leading technologies and best practices designed to enable end-to-end data pipeline management.
Data sourcing and engineering
Data annotation for NLP tasks
Custom ML model building and fine-tuning
Client retention data analysis
Speech analytics and sentiment analysis
KYC, security data protection
Marketing data automation
Customer data platform design and integration
Mobile and Web App Design and Development
Build digital experiences that capture and captivate customers with best-in-class hyperautomation and personalization.
Self service mobile app/chat/SMS/client web applications
Automated generation of personalized content
Leverage our next-generation technology platform to evolve and elevate your CX service capabilities both internally and externally. It learns, it adapts, it transforms.
Natural language generation
Sophisticated assistant capabilities and automated summarization
Advanced transactional features
Enhanced data exchanges for real-time insights
Low code, no code platform for ease of integration
An industry leader in digital CX solutions
0AI Breakthrough Awards for Best Informational Bot
+ 0MData annotators, linguists and raters in our AI community
+ 0Years of deep domain experience