Online reviews, wearables, mobile apps, telemedicine and more, are all contributing to a better informed patient, and a more competitive marketplace. In turn, customer service has become a differentiator, with consumers carefully contemplating and selecting healthcare and insurance providers based on the overall patient experience and the level of support delivered.
Our services include:
- Member & provider care
- New customer acquisition
- Tech & medical device support
- Product recalls
- Care coordination
- Proactive wellness management
- Back-office support
The Patient Experience: Optimizing customer service for better health outcomes
Discover patient experience trends and best practices for today’s healthcare leaders.
The benefits of partnership
Let us help reshape the patient experience by optimizing customer support for better health outcomes.
Increase care quality
Empower healthcare providers and supporting systems to coordinate and share information efficiently and cost-effectively while also empowering patients with information and proactive self-care options.
Enhance patient access
Enable the patient / provider interaction by making it easier for patients to connect with providers via support hotlines, multiple contact channels (phone, email, chat), member experience plans, and more.
Leverage powerful data & patient insights
Proactively monitor vitals, access predictability modeling for risk mitigation, manage compliance / intervention, and more.
Streamline operations & manage costs
Identify outdated, inefficient and duplicate processes via our dedicated Business Process Excellence team. Taking an integrated strategy, technology, analytics and operations approach, find new and better ways to deliver better care to more people.