Healthcare & Patient Experience | TELUS International

Expertise

Online reviews, wearables, mobile apps, telemedicine and more, are all contributing to a better informed patient, and a more competitive marketplace. In turn, customer service has become a differentiator, with consumers carefully contemplating and selecting healthcare and insurance providers based on the overall patient experience and the level of support delivered.

Our services include:

Member & provider care
New customer acquisition
Tech & medical device support
Product recalls
Care coordination
Proactive wellness management
Back-office support

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The Patient Experience: Optimizing customer service for better health outcomes

Discover patient experience trends and best practices for today’s healthcare leaders.

The benefits of partnership

Let us help reshape the patient experience by optimizing customer support for better health outcomes.

Increase care quality

Empower healthcare providers and supporting systems to coordinate and share information efficiently and cost-effectively while also empowering patients with information and proactive self-care options.

Enhance patient access

Enable the patient / provider interaction by making it easier for patients to connect with providers via support hotlines, multiple contact channels (phone, email, chat), member experience plans, and more.

Leverage powerful data & patient insights

Proactively monitor vitals, access predictability modeling for risk mitigation, manage compliance / intervention, and more.

Streamline operations & manage costs

Identify outdated, inefficient and duplicate processes via our dedicated Business Process Excellence team. Taking an integrated strategy, technology, analytics and operations approach, find new and better ways to deliver better care to more people.