We provide customer support for payments and enable our clients to collect all types of debts, including credit cards, medical bills, car and personal loans and other unpaid bills.
Best-in-class customer care
TELUS International works with global brands to develop strategies that deliver success along with customer satisfaction. Our robust solutions include, but are not limited to, audits, refunds or credits, billing, investigation and issue resolution.
Experienced team members
Our specialized talent acquisition team, compliance training framework and well-being programs ensure we have the right resources to execute an internationally scalable payment management program.
Proven best practices combined with continuous improvement initiatives enable us to deliver high-quality performance metrics that drive client satisfaction. These include net promoter score, quality scores, payment effectiveness and accounts receivable.
Focusing on lean, agile and human-centered design, we leverage automated and intelligent engagement tools (e.g. AI, bots and RPA) to offer streamlined payment management solutions.
We support 28 outsourced collections programs with team members located across the globe.
We're proud to provide support delivery in more than 50 languages.
We have more than 15 years' experience providing customer payment management.
TELUS International has operations in 28 countries.
Establish the right approach for your business
Speak with one of our experts today.