Expertise
We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding in a smooth and efficient manner that lowers costs and maximizes profitability. Across a range of industries, products and solutions, we’ve managed and optimized numerous sales funnels for top global brands, including support for:
- Customer acquisition
- Customer onboarding
- Welcome & win-back programs
- Loyalty & retention programs
- Cross-sell opportunities
- Up-sell opportunities
KPIs in the contact center: how to choose the right metrics
Discover best practices and expert analysis to help you choose – then improve – the most critical KPIs in the contact center.
Thought Leadership
What is customer service vs. customer experience?
CX Best Practices
Customer experience personalization tips that won't spook your customers
CX Best Practices
How Generation Z is changing, and challenging, the future of travel
CX Best PracticesTravel and Hospitality
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Proven formula for results
See how the Culture Value Chain can transform your customer experience organization.
Experience the Culture Value Chain