Expertise
We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding in a smooth and efficient manner that lowers costs and maximizes profitability. Across a range of industries, products and solutions, we’ve managed and optimized numerous sales funnels for top global brands, including support for:
- Customer acquisition
- Customer onboarding
- Welcome & win-back programs
- Loyalty & retention programs
- Cross-sell opportunities
- Up-sell opportunities
KPIs in the contact center: how to choose the right metrics
Discover best practices and expert analysis to help you choose – then improve – the most critical KPIs in the contact center.
Thought Leadership
Four ways to connect with Baby Boomer leisure travelers
CX Best PracticesTravel & Hospitality
Don't lose touch with your customers as you grow
CX Best PracticesFast-Growing Tech
Improve customer service without breaking the bank
CX Best Practices
We can help
Proven formula for results
See how the Culture Value Chain can transform your customer experience organization.
Experience the Culture Value Chain