Expertise
We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding in a smooth and efficient manner that lowers costs and maximizes profitability. Across a range of industries, products and solutions, we’ve managed and optimized numerous sales funnels for top global brands, including support for:
- Customer acquisition
- Customer onboarding
- Welcome & win-back programs
- Loyalty & retention programs
- Cross-sell opportunities
- Up-sell opportunities
KPIs in the contact center: how to choose the right metrics
Discover best practices and expert analysis to help you choose – then improve – the most critical KPIs in the contact center.
Thought Leadership
Do loyalty programs really drive customer loyalty?
CX Best Practices
Cart abandonment: What to do when customers 'ghost' you
CX Best Practices
What is customer service vs. customer experience?
CX Best Practices
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Proven formula for results
See how the Culture Value Chain can transform your customer experience organization.
Experience the Culture Value Chain