Expertise
We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding in a smooth and efficient manner that lowers costs and maximizes profitability. Across a range of industries, products and solutions, we’ve managed and optimized numerous sales funnels for top global brands, including support for:
- Customer acquisition
- Customer onboarding
- Welcome & win-back programs
- Loyalty & retention programs
- Cross-sell opportunities
- Up-sell opportunities
KPIs in the contact center: how to choose the right metrics
Discover best practices and expert analysis to help you choose – then improve – the most critical KPIs in the contact center.
Thought Leadership
The importance of controlling for bias in AI
CX Best Practices
How travel and hospitality brands are adapting with the pandemic
CX Best PracticesTravel & Hospitality
Improving the player experience by combatting games fraud
CX Best PracticesGames
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Proven formula for results
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