We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding in a smooth and efficient manner that lowers costs and maximizes profitability. Across a range of industries, products and solutions, we’ve managed and optimized numerous sales funnels for top global brands, including support for:

  • Customer acquisition
  • Customer onboarding
  • Welcome & win-back programs
  • Loyalty & retention programs
  • Cross-sell opportunities
  • Up-sell opportunities
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KPIs in the contact center: how to choose the right metrics

Discover best practices and expert analysis to help you choose – then improve – the most critical KPIs in the contact center.

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