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Expertise

Let us help protect your brand and delight your customers

We develop client-specific solutions for managing interactions that are initiated on social sites. By filtering streams by source, sentiment, and influencers we create the opportunity to review, analyze, and respond to the breadth of information being shared, both positive and negative. Our value:

  • Your tools or ours - we are well-versed in the full range of social media listening platforms

  • Our people are trained using the appropriate social etiquette for each channel while always matching your brand tone and voice

  • Our collaborative approach focuses on developing custom responses for sensitive content

  • We remain flexible, agile and extremely responsive in order to address issues as they happen

Our content moderation process

Reduce risk via advanced planning and careful execution.

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Outsourcing best practices

Learn to navigate the outsourcing process channel-by-channel with this e-book.

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We can help

Learn more about our Social Media solutions

Speak with a digital CX specialist today.

Contact us

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain