Digital customer experience priorities for leaders in 2023

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Customer Experience (CX)

Handling millions of customer care interactions annually, we know the importance of agile thinking and continual innovation focused on putting customers first.

From start-up to scale-up to large global brands, we deliver on all stages of customer growth and engagement. Providing CX support in over 50 languages across all traditional and digital channels, we are experts at delivering the best CX to support your business growth and transformation. Our industry track record speaks for itself. We’ve partnered with the world’s most respected and disruptive brands for over 18 years.

Fuel iX logo and tagline

Fuel iX

Harness the power of GenAI to achieve amplified productivity and heightened customer satisfaction.

People connecting via a network

Work Anywhere / WFH

Deliver meaningful customer experiences via a secure, global work-from-home (WFH) model.

Two woman looking at a laptop

Contact Center Outsourcing

View every touchpoint as a brand-building opportunity.

Man in a call center office

Technical Support

Scale your tech support while maintaining the highest standards.

Two colleagues sitting at a casual meeting area

Customer Acquisition

Enhance your sales pipeline with both new and current customers.

A patient meeting with a doctor for a consultation

Healthcare / Patient Experience

Optimize the patient experience for improved health outcomes.

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Outsourced Collections

Achieve debt collection success along with customer satisfaction.

Awards & Recognition

Digital Excellence

At TELUS International, we focus on lean, agile, human-centered design.

  • IAOP Global Outsourcing 100 logo with 2023 in the background
  • 2023 Excellence in Customer Service Award Logo
  • Everest Group Top 10 BPS
  • Winner badge for Achievers 50 most engaged workplaces 2023

Thought Leadership

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character writing a list of goals on a bulletin board.

Are these digital CX resolutions on your list for 2024?

Customer Experience

Fuel iX brochure with greenery in the background.

Fuel iX: AI-fueled intelligent experiences

Customer Experience

Illustration of a person conducting music

Orchestrating excellence through contact center quality management

Customer Experience

We can help

Learn more about our Customer Experience solutions

Speak with a CX specialist today.

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

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