Digital customer experience priorities for leaders in 2023

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Digital Experience (DX)

Harness the power of next-gen technologies and digital accelerators to create the best high-tech, high-touch experiences.

At TELUS International, we focus on lean, agile, human-centered design. We take ownership of the digital customer journey from design, build and deliver to operate and optimize. Leverage our automated and intelligent engagement tools for digital transformation.

AI Bots

Integrate next-gen intelligent solutions for improved CX.

Woman checking her phone and apple watch

Omnichannel CX

Enhance CX across all channels with our holistic approach.

People playing with tablets

Enterprise Mobility Solutions

Leverage our “best-fit” mobile approach for consistent user experiences.

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Cloud Contact Center

Enjoy cloud reliability and scalability with our hosted, on-demand platform.

Two workers inspecting a large server

Big Data Analytics

Break down huge volumes of data into meaningful, actionable insights.

A group of workers on a video conference call

Platform Transformation

Address the problems inherent in legacy systems and digital adoption.

A woman presenting to a few workers at their work desks

UX / UI Design

Ensure a great user interface with an unforgettable user experience.

Abstract image of flowing data points

WillowTree, a TELUS International Company

Create elegant, performant digital products and personalized, automated marketing — all powered by data and AI.

Awards & Recognition

Digital Excellence

At TELUS International, we focus on lean, agile, human-centered design.

  • IAOP Global Outsourcing 100 logo with 2023 in the background
  • 2023 Excellence in Customer Service Award Logo
  • AI Breakthrough Award Logo 2023

Thought Leadership

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a phone and giving a verified business profile a five-star review.

How can brands rethink data security to maintain customer trust?

Digital Experience

Illustration of a person on top of a mountain with a telescope, symbolizing a person looking to the future

Accounting for change: The CFO as chief future officer

Digital Experience

A trailer for now: Questions for now — Compelling perspectives on digital CX

Digital Experience

We can help

Learn more about our Digital Experience solutions

Speak with a digital CX specialist today.

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