Digital Experience (DX)

Harness the power of next-gen technologies and digital accelerators to create the best high-tech, high-touch experiences.

At TELUS International, we focus on lean, agile, human-centered design. We take ownership of the digital customer journey from design, build and deliver to operate and optimize. Leverage our automated and intelligent engagement tools for digital transformation.

AI & Bots

Integrate next-gen intelligent solutions for improved CX.

Woman checking her phone and apple watch

Omnichannel CX

Enhance CX across all channels with our holistic approach.

People playing with tablets

Enterprise Mobility Solutions

Leverage our “best-fit” mobile approach for consistent user experiences.

Woman on a headset working on a laptop

Cloud Contact Center

Enjoy cloud reliability and scalability with our hosted, on-demand platform.

Two workers inspecting a large server

Big Data Analytics

Break down huge volumes of data into meaningful, actionable insights.

A group of workers on a video conference call

Platform Transformation

Address the problems inherent in legacy systems and digital adoption.

A woman presenting to a few workers at their work desks

UX / UI Design

Ensure a great user interface with an unforgettable user experience.

Awards & Recognition

Digital Excellence

At TELUS International, we focus on lean, agile, human-centered design.

  • IAOP Global Outsourcing 100 logo with 2022 in the background
  • Peak Leader 2020
  • Colorful graphic that says AI Breakthrough Award 2022 for Best Informational Bot Solution

Thought Leadership

An illustrated representation of customer profiles and leaving a five-star review online.

Survey results: Digital customer experience priorities for leaders in 2023

Digital Experience

The number 23 springing out of a gift box surrounded by stars

23 digital customer experience stats to know for 2023

Digital Experience

Person in wheelchair interacting with virtual reality headwear

Extended reality 101

Digital Experience

We can help

Learn more about our Digital Experience solutions

Speak with a digital CX specialist today.

Contact us

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain