Transform your contact center

CCaaS

Take your customer interactions to a higher level with our cloud-based, contact center solution.

In today’s highly competitive business landscape, providing exceptional customer service is paramount. Our CCaaS (Contact Center as a Service) Solution — in partnership with Five9 — offers a transformative approach to customer support, providing businesses with expertise and tools they need to deliver seamless, efficient and cost-effective customer experiences (CX).

A male customer service agent speaking with a customer on a headset and typing on a computer.

Five9 Intelligent CX Platform

Our feature rich solution empowers contact center agents to engage with customers across their preferred channels, enhances visibility into contact center performance and brings overall agility to your business.

The Five9 Intelligent CX Platform delivers:

  • Inbound/outbound voice: Get all the functionality and benefits of on-premise contact center infrastructure without the cost, deployment delays or integration headaches. Learn more
  • Omnichannel experiences: Create connected customer journeys across voice, email, chat, SMS and social messaging channels. Learn more
  • Intelligent Virtual Agent (IVA): Offer self-service that delivers a more conversational and engaging experience. Learn more
  • Work from anywhere: Agents can support customers using a single, intuitive desktop experience that can be accessed from any location
  • Agent assist: A practical application of artificial intelligence that provides agents with guidance and knowledge base articles in real-time, based on call context. Learn more
  • A robust suite of management applications with powerful performance dashboards: Workflow automation, workforce optimization, quality management, reporting, analytics and more help to ensure business continuity. Learn more

Deliver fluid customer experiences

A group of TELUS International team members collaborating at a desk.

The TELUS International and Five9 advantage

Our extensive track record handling large-scale technology implementations and migrations, along with Five9's industry leading CCaaS platform, forms a proven recipe for success. Additionally, Five9's vision to "Bring Joy to CX™" compliments TELUS International's customer-centric culture to ensure exceptional support experiences.

Trusted platform

Among other impressive industry recognition, Five9’s award-winning platform has been recognized by Gartner as a leader in the 2023 Magic Quadrant for Contact Center as a Service.

Customer-first culture

We take pride in our tenured and highly engaged employees who are not just experts in their fields, but also passionate about delivering exceptional customer support.

Powered by AI

The Five9 Intelligent CX Platform uses AI and automation to deliver customer experiences that are more efficient and effective, while expanding upsell opportunities that add to your bottom line.

Expert implementation and support

We offer a high-touch implementation process with detailed discovery, rigorous design and testing and comprehensive training. Additionally, we remain a proactive and responsive partner, offering post-implementation support.

TELUS International's years of experience

Customer interactions supported by TELUS International in 2022

Five9's average professional services net promoter score

We can help

Elevate your CX with the cloud

Take your contact center to new heights with TELUS International and Five9.

Speak with a CCaaS expert

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain