A feature-rich cloud platform
TELUS Cloud Contact Center customers can experience enhanced contact center management and improved customer experience along with the benefits of the latest contact center technology without capital expenditure, maintenance or upgrade costs. Added features and integration include:
- Virtual private cloud or dedicated private cloud options
- CRM integration
- Omnichannel support including video and co-browse capabilities
- Workforce Management
- Business Intelligence (BI) and reporting
- Quality monitoring / call recording
TELUS Cloud Contact Center
Discover our feature-rich cloud contact center platform with a range of powerful capabilities to streamline costs and CX management.
Our parent company, TELUS, is one of Canada’s top hosting providers with over 20 years experience managing infrastructure and IT services.
Between TELUS International and our parent company, TELUS, our proven track record includes over 400 contact centers deployments across various industries and customers.
The TELUS International differentiator
Our enterprise-grade solution delivers all of the benefits of the cloud freeing up your time and resources to focus on your core business.
Improve cost of ownership & scalability
As a cloud-based solution, there are no requirements for contact center specific hardware at your premise; the solution easily scales up or down as your business changes - and you’ll benefit from a predictable monthly per seat fee and minimal capital expenditure.
Full support & management
The service is fully engineered, hosted, and managed by TELUS. As a single point of contact (SPOC) with superior support levels, we can free up your IT resources to focus on your core business.
Business continuity & security
TELUS Tier 1 Data Centers provide access to a superior level of redundancy and security that few organizations can provide on their own.
TELUS Cloud Contact Center is powered by the industry-leading Cisco Hosted Collaboration solution platform backed by a best-in-breed partner ecosystem for optimal features and functionality.
Cloud-based access enables your agents to work from where they’re most productive; they can achieve the work/life balance they’re looking for by connecting from anywhere 24/7.