Feature-rich cloud contact center platforms
Discover our feature-rich cloud contact center platforms with a range of powerful capabilities to streamline costs and CX management.
TELUS International is proud to partner with Five9 — a leading CCaaS provider — to offer an advanced cloud-based contact center platform.
Together, TELUS International and Five9 work to elevate your contact center with innovative AI tools and omnichannel capabilities to increase efficiency, empower agents and delight customers — all while providing the analytics and insights needed to drive meaningful business outcomes. Learn more.
Cloud Contact 360 (CC360)
As part of our "connect, enable and engage" cloud technology portfolio, Cloud Contact 360 (CC360) delivers pure-cloud, omnichannel services accessible anywhere that has an internet connection. CC360 is the perfect foundation to our work-at-home / Work Anywhere solution. The solution further integrates with remote virtual desktops as well as a full suite of CX solutions including remote / digital recruitment, remote training, remote workforce management and more. Features include:
- CC360's cloud native structure allows for ultimate scalability and supports small to enterprise sized clients with easy deployment and augmentation
- Powerful self-admin tools with an intuitive, point-and-click UI
- A drag and drop IVR workflow engine application
- Customer provisioned disposition codes, agent skill sets, campaigns, VoC surveys and more
- Business Intelligence (BI) and reporting
The TELUS International cloud differentiator
Our suite of cloud-based CCaaS solutions are agile, adaptable and scalable to fit every business size and need.
Improve cost of ownership & scalability
As a cloud-based solution, there are no requirements for contact center specific hardware at your premise; the solution easily scales up or down as your business changes - and you’ll benefit from a predictable monthly per seat fee and minimal capital expenditure.
Business continuity & security
For every client, risk and security are uniquely assessed based on the required cloud configuration. This includes laptop/desktop configurations, centrally managed IT, high-bandwidth full encryption VPNs, encrypted data in the cloud, two-factor authentications with tokens and more.
Superior tech stack
Our cloud contact center solutions leverage the latest CX technology that we integrate and manage (in full or part) on your behalf. This includes partnerships with Five9, Cisco, itopia, Google, Verint, Avature and more.
Cloud-based access enables your agents to work from where they’re most productive; they can achieve the work/life balance they’re looking for by connecting from anywhere 24/7. This cloud flexibility also forms the foundation of our work-at-home / Work Anywhere solutions.