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Expertise

We’re passionate about modern design practices and methodologies but flexible to think outside of the box when required. Leverage our lean digital development and highly-collaborative, agile environment.

Information Architecture (IA)

IA is both an art and a science. Using customer-centric, data driven insights, we define the best visual architecture that meets both customer and business needs.

Design & Development

With a focus on both interaction and visual design, our team of experts build websites, mobile applications, self-service portals, reporting dashboards, and more that offer seamless user experiences across all platforms.

Usability Testing

Critical to success, we perform comparative and explorative usability tests along with usability evaluation to ensure the interface is both highly engaging and easy to use.

Consulting

Looking for additional strategic insight? Access our team of digital experts for advice on designing and developing digital products that meet brand goals and delight customers.

Digital Care Grader

Evaluate the quality of your digital customer experience using our Digital Care Grader process. Internally developed, Digital Care Grader provides access to a Business Analyst who evaluates your digital properties based on consumer behavior and psychology. The end result is a customized report with value-add recommendations.

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The TELUS International differentiator

We build engaging, functional and compatible websites and mobile applications for leading brands. See the benefits of a true partnership with TELUS International:

Discover

Create user-centered designs by considering market analysis, customer feedback, technical constraints / opportunities, and usability findings.

Analyze / Set metrics for success

Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements.

Design / Build with the latest tools

Leverage modern tools and applications to create visually appealing designs backed by our expertise in information architecture (IA), interaction design (IxD), wireframing, prototyping, and accessibility standards.

Test / Optimize

Validate against the highest standards and QA processes for usability, accessibility, browser and device compatibility, security and more.

We can help

Learn more about our UX & UI solutions

Speak with a digital specialist today.

Contact us

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain