Transform your contact center

Contact Center as a Service (CCaaS)

Gain access to the expertise and tools your team needs to deliver seamless, efficient and cost-effective customer experiences (CX) with our CCaaS (Contact Center as a Service) Solution — in partnership with Five9.

Customer service agents speaking with customers on the phone.
  • Speed

    Through quick access to customer data, automating routine tasks and facilitating seamless omnichannel communication, brands can realize a faster overall customer service experience.

  • Scalability

    Whether you have just a few agents working from home, or thousands of agents spread across the globe, the Five9 Intelligent CX Platform scales to meet the needs of all sizes of contact centers.

  • Agility

    Our solution offers businesses the flexibility to adapt quickly to evolving customer service needs, easily implement new features, optimize processes and enhance customer interactions.

The TELUS International and Five9 advantage

Our extensive track record handling large-scale technology implementations and migrations, combined with Five9's industry-leading CCaaS platform, forms a proven recipe for success.

  • Trusted platform

    Among other impressive industry recognition, Five9’s award-winning platform has been recognized by Gartner as a leader in the 2023 Magic Quadrant for Contact Center as a Service.

  • Customer-first culture

    We take pride in our tenured and highly engaged team members, who are not only experts in their fields but also passionate about delivering exceptional customer support.

  • Powered by AI

    The Five9 Intelligent CX Platform uses AI and automation to deliver customer experiences that are more efficient and effective, while expanding up-sell opportunities that add to your bottom line.

  • Expert implementation and support

    We offer a high-touch implementation process with detailed discovery, rigorous design and testing and comprehensive training. Additionally, we provide post-implementation support.

Five9 Intelligent CCaaS Platform

Our feature-rich solution empowers contact center agents to engage with customers across their preferred channels, enhances visibility into contact center performance and brings overall agility to your business.

A man sitting at a desk with a tablet in front of him with an overlay of icons including a megaphone, an envelope and a magnet.

Customer Engagement

Engage customers where and how they want to communicate to create connected journeys and provide the type of intuitive, human experiences they want.

  • Inbound/outbound voice
  • Blended contact center
  • Digital engagement
  • Intelligent Virtual Agent (IVA) to deploy self-service
A person typing on a keyboard with an overlay of chatbot icons.

Agent-assist Tools

Empower your agents with the right tools to more effectively personalize the customer experience.

  • Omnichannel CX
  • Work from anywhere
  • Agent-assist applications
  • Gamification
A laptop with an overlay of automation icons.

Management Applications

Maintain business continuity and agility while more effectively managing agents with:

  • Workflow automation
  • Workforce optimization
  • Quality/performance management
  • Reporting and analytics
  • Supervisor desktop
  • Administrator console
Digital Experience
The Five9 Intelligent CX Platform guide

Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS International, together with Five9’s Intelligent CX Platform, drives efficiency and helps brands revolutionize customer engagement.

Unleash the power of AI in your contact center

Discover how AI-driven insights and automation can enhance your CX.

Contact sales

  • 0+TELUS International’s years of experience

  • > 0kCustomer interactions supported by TELUS International in 2022

  • 0+Five9’s average professional services net promoter score

Deliver fluid customer experiences

Awards and recognition

Five9 2023 Canadian and Global Partner of the Year

TELUS International is Five9’s Canadian and Global Partner of the Year for 2023. Our deep experience and implementation capabilities, as well as decades of experience providing CX solutions for global partners, were some of the key factors leading to this recognition.

Five9 2023 Global Partner of the Year badge.

Elevate your CX with the cloud

Take your contact center to new heights with TELUS International and Five9.

Speak with an expert

Transform your business with our end-to-end solutions