Building on our reputation as a customer service innovator, our Service Desk solutions are focused on delivering high-quality support experiences backed by exceptional technical knowledge.
Enterprise IT Service Desk - for your employees
Incident management, service requests, access requests and IT knowledge inquiries drive a significant volume of support for companies. Supporting the IT needs of employees reduces critical time and resources to work on strategic business initiatives.
Application Service Desk - for your customers
Fast-growing tech companies are realizing that supporting the IT requirements of their products - from product setup and installation, to migration and adoption, to administration and management - requires significant time and resources. TELUS International can optimize your support infrastructure.
Product Service Desk - for your IoT ecosystem
Internet of Things (IoT) expands the scope of support across products, connectivity and systems. Our services can include acting as a SPOC for an entire product ecosystem of business partners and services.
Why TELUS International?
We provide the technology, expertise and people to deliver the IT support that your employees, customers and/or business partners need.
Leverage industry best practices
We bring development processes for supporting global enterprises and apply best practices including ITIL, ISO 20000, and CMMI within our Six Sigma Business Process Excellence framework.
Access the best resources
Inbound calls/emails/chats are automatically routed to the people with the right skills and remote management tools to resolve issues quickly.
Measure what matters
We focus on the service desk metrics that matter like ticket volume, backlogs, response times, satisfaction scores, and First Contact Resolution (FCR). Our focus remains on reducing customer effort and contact volume in order to maximize productivity and uptime while controlling costs.