fraud and security employees on computer


By leveraging our fraud and security expertise, the risk of fraud is actively managed.

Fraud Prevention & Detection

Fraud prevention starts with the right processes and controls in place to assess all possible risks from system, performance and productivity scenarios. From there, ongoing detection programs include data gathering, spot-checks, trend analysis, business critical audits, and the ability to conduct root-cause analysis.

Know Your Customer / Client (KYC)

With origins in the banking industry, KYC now applies across all industries especially with increasing online interactions. KYC is used to reduce the risk of fraudulent transactions with controls that may include the collection and analysis of basic identify information, name matching against a list of known parties, determination of risk in terms of propensity for illegal intentions for the business, and monitoring transactions against expected behavior.

Anti-Money Laundering (AML)

Related to KYC programs, we can help organizations meet their compliance obligations for anti-money laundering throughout the customer lifecycle. We can increase KYC documentation, enhance verification programs, leverage advanced analytics including 360 views of customer data and more.

Fraud Investigation

In coordination with HR and legal teams, our fraud investigation division handles fraud incidents that are generally security or data related. This includes credit card fraud and financial services incidents, asset misuse and mishandling, and data leakage and privacy issues.

Agent Compliance

Our Agent Compliance programs monitor team member activity through call recordings and/or live remote access to report on any potential fraud or non-compliant behaviors. We work closely with our clients to define alert thresholds.

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