Create safe and welcoming digital experiences

Content Moderation Solutions

Protect the safety and well-being of your user communities to maintain trust and keep your brand strong.

A woman's head with a digital representation of herself and a network of lines in the foreground.
  • Protect your brand

    Effectively manage your online reputation and remove inappropriate content or actions that go against healthy community guidelines.

  • Boost your social media presence

    Increase your user base and attract more customers through your social and ecommerce channels with community management best practices.

  • Keep users safe

    Safeguard your online community with user risk scoring, background checks, watchlists and proactive safety notifications.

Don’t just moderate; elevate your online communities

Leverage our best-in-class capabilities to ensure your digital experiences are safe and welcoming for users.

  • Human-in-the-loop approach

    Better understand the context of content with resilient human agents in the workflow.

  • Award winning well-being programs

    Our extensive wellness programs ensure our digital first responders stay mentally, emotionally and physically healthy.

  • Localized compliance

    With 32 countries of operation covering 50+ languages, our content moderation teams are ingrained in the local markets and cultures they are protecting.

  • Digital expertise

    Harness the power of our digital accelerators to safeguard the best experiences for your customers.

A full-service framework

Our content moderation services help transform your online spaces into thriving hubs of positive interaction and engagement.

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Ad Review & Moderation

Optimize your ads across online channels with a thorough evaluation of relevance, intent and cultural context. Our moderators examine both the content of the ads (text, graphics, video, audio, etc.) and the content of the landing pages to which they lead.

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    Community Management

    Whether you're looking to safeguard your community against fake accounts, or grow your user base via positive brand interactions, we can help you enhance your online brand presence. Our experts are well-versed in the full range of listening platforms and use the appropriate social etiquette for each channel while always matching your brand tone and voice.

      Case Studies

      Explore our success stories

      • Strengthening a global social media giant’s brand reputation

        Discover how TELUS International supports a global leader in short-form video content with moderation and ad review services.

        Outcome Spotlight

        89%
        average content moderation accuracy score
        64%
        reduction in attrition fallout
        Read more
      • Aligning content moderation operations to new legislation for a games client

        Learn about TELUS International's work helping a successful games company maintain player safety on its social media channels with content moderation.
      • Protecting the player community for a global games platform

        See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

        Outcome Spotlight

        97%
        average attendance rate for content moderators
        94%
        customer satisfaction
        Read more
      Gain the advantage of a trusted content moderation partner

      Reach out to our team of experts to discuss how we can enhance your content moderation program.

      Contact us
      Trust & Safety
      The future of content moderation: Strategies and tools for 2024 and beyond

      Protecting your customers and brand reputation

      Our combination of resilient human support and technology automation helps to deliver a full-service framework that includes content moderation and brand reputation management, as well as fraud prevention and online safety. With in-depth experience and proven results, our industry-leading Trust, Safety & Security Solutions bring value to global companies across a range of industries.

      Awards and recognition

      Celebrating excellence

      TELUS International was named a Leader in NelsonHall’s 2023 NEAT Assessment for Content Transformation Services.

      NelsonHall NEAT 2023

      TELUS International is actively building comprehensive content transformation capabilities covering trust and safety and data and content annotation services for AI, and content creative, strategy, and design.

      Ivan Kotzev
      Lead CX Analyst, NelsonHall

      Learn more about our Content Moderation Solutions

      Speak with a digital CX specialist today.

      Contact us