Fraud Detection & Prevention | TELUS International

Expertise

Fraud prevention starts with the right processes and controls in place to assess all possible risks from system, performance and productivity scenarios. From there, ongoing fraud detection programs include data gathering, spot-checks, trend analysis, business critical audits and the ability to conduct root-cause analysis. By leveraging our expertise, the risk of fraud is actively managed.

Know Your Customer/Client (KYC)

Reduce risk by understanding who you’re interacting with. Controls include the collection and analysis of basic identity information, name matching against a list of known parties, determination of risk in terms of propensity for illegal intentions for the business and monitoring transactions against expected behavior.

Identity verification

Our team confirms identities with a suite of tools and sophisticated methods, including face and voice match recognition and official document verification by scanning for fraudulent watermarks or stickers. We also check user social media and email accounts to verify credibility.

Fraud detection/investigation

In coordination with HR and legal teams, our fraud investigation division handles incidents related to security or data. This includes credit card fraud and financial services incidents, asset misuse and mishandling, data leakage and privacy issues.

Anti-money laundering (AML)

Meet compliance obligations for anti-money laundering throughout the customer lifecycle. We can increase KYC documentation, enhance verification programs and deploy advanced analytics with 360 views of customer data.

Team/agent compliance

Our compliance programs monitor team member activity through call recordings and/or live remote access to report on potential fraudulent or non-compliant behaviors. We work closely with our clients to define alert thresholds.

Online eCommerce/Marketplace protection

Protect your eCommerce or online marketplace by ensuring a safe place for user transactions. Our teams are trained to look for illegal items, counterfeits and fraud.

Protecting your customers and brand reputation

Our combination of resilient human support and technology automation helps to deliver a full-service framework that includes content moderation and brand reputation management, as well as fraud prevention and online safety. With in-depth experience and proven results, our industry-leading Trust, Safety & Security Solutions bring value to global companies across a range of industries.