Fraud Detection & Prevention | TELUS International

Expertise

Fraud prevention starts with the right processes and controls in place to assess all possible risks from system, performance and productivity scenarios. From there, ongoing fraud detection programs include data gathering, spot-checks, trend analysis, business critical audits, and the ability to conduct root-cause analysis. By leveraging our expertise, the risk of fraud is actively managed.

Know Your Customer / Client (KYC)

With origins in the banking industry, KYC now applies across all industries especially with increasing online interactions. KYC is used to reduce the risk of fraudulent transactions with controls that may include the collection and analysis of basic identify information, name matching against a list of known parties, determination of risk in terms of propensity for illegal intentions for the business, and monitoring transactions against expected behavior.

Identity Verification

Identity verification is an activity that is key to many of our client’s trust and safety efforts. Our teams verify ID by using a variety of tools and methods including face and voice match recognition, and verifying official documents (such as passports) by scanning for fraudulent watermarks or stickers. We also check user social media and gmail accounts to verify credibility.

Fraud Detection & Investigation

In coordination with HR and legal teams, our fraud investigation division handles fraud incidents that are generally security or data related. This includes credit card fraud and financial services incidents, asset misuse and mishandling, and data leakage and privacy issues.

Anti-Money Laundering (AML)

Related to KYC programs, we can help organizations meet their compliance obligations for anti-money laundering throughout the customer lifecycle. We can increase KYC documentation, enhance verification programs, leverage advanced analytics including 360 views of customer data and more.

Team / Agent Compliance

Our Agent Compliance programs monitor team member activity through call recordings and/or live remote access to report on any potential fraud or non-compliant behaviors. We work closely with our clients to define alert thresholds.

Protecting your customers and brand reputation

Our combination of resilient human support and technology automation helps to deliver a full-service framework that includes content moderation and brand reputation management, as well as fraud prevention and online safety. With in-depth experience and proven results, our industry-leading Trust, Safety & Security Solutions bring value to global companies across a range of industries.