Leverage our extensive technology expertise

  1. Industries
  2. Technology

Disruptive tech calls for stand-out CX

Answer the call. Tech giants, unicorns, scale-ups and start-ups partner with us to design, build and deliver high-tech, high-touch digital customer experience (CX) solutions powered by next-gen tech. Ring, ring.

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Trusted by leading technology companies, including:

Epic Games logoGoogle logoAirbnb logoSamsung logoNuro logoKoodo logo

No pain, all gain

Today’s best customer experiences are backed by the right combination of people, processes and technology. With our help, effortless CX can be easy.

  • Rapid scaling

    Around the clock and around the globe, tech’s most innovative brands partner with us to adapt their operations to new markets and customer expectations. Whether you need a few agents or hundreds, we can help you scale in no time.

  • Deep domain expertise

    From fintech to healthtech to whatever tech comes next, we’re building big things for changemakers. Serving over 650+ global clients, our earned digital CX and IT experience is your advantage.

  • Tech for tech

    Save time and focus on your product — we’ll ensure your CX is upheld by the latest and greatest, like self-serve automation, omnichannel CX, cloud and contact center as a service.

  • Culture chameleons

    Cultural fit is achieved through empathy. Understanding your customers and your culture, we blend in so your brand stands out. Want proof? Our global team member engagement is considered world-class as measured by Kincentric.

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    Global clients

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    Global team members

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    Delivery centers and digital studios

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    Multilingual CX support languages

Our experience

Digital, phygital, to the frontier of what’s possible. Explore the spaces that our clients operate and how we help them get results.

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When it comes to finance, poor CX is costly. And even with an effortless experience, disruption raises important questions about compliance and new regulations. We work with fintechs, neobanks and paytechs to break through complexity.

Read our e-book
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Is your healthtech healthy? A new, digital future of health is here and it’ll take more than a salad at lunch to maintain product-market fit. Leading brands can adapt by rapidly implementing difference-making technology and delivering compassionate support to patients and customers alike.

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Repeat customers, not repeat problems. Whether you need help maximizing your customer lifecycle via sales support and customer care, or dreaming up the technology to differentiate your eCommerce experience, look no further.

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Hardware and IoT

Companies working to connect the physical and digital worlds face a difficult challenge. We make things easier. Together, we envision new devices, applications and processes; build data-powered and customer-centric solutions; and problem-solve for the customers of our hardware and IoT clients.

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Service platforms

Established service platforms brands partner with us to efficiently build and deliver critical elements of their CX. Take for example when we improved search relevance for a fast-growing unicorn in the travel and hospitality space, resulting in a search engine that brings users what they’re looking for with a single click.

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When your product is entertainment, your CX can’t be a chore. From games to video streaming, we rally with brands to create frustration-free experiences with a focus on omnichannel CX and trust, safety and security. The most popular platforms and studios look to us to enhance their physical, IT and information security, and more.

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Social platforms

Your users expect a safe and secure community. Exceed their expectations and strengthen your brand with trust, safety and security solutions led by the one-two combo of human expertise and artificial intelligence. Stop fraud, protect users and create the community of the future.

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Upgrade your CX operations

For nearly two decades, TELUS International has supported the customer experience needs of top global tech brands. From customer care to content moderation to bots and AI, we have the people and tech to grow and protect your brand.

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Customer Support; Customer Experience

Deliver unforgettable customer experiences

Supporting hyperscalers and established brands, we handle millions of customer care interactions every year. Putting customers first across all traditional and digital CX channels is what we do. Scale your global CX operations with our highly engaged teams delivering CX support in over 50 languages across 20 countries.

Email, chat, social, voice support
Tech support and escalations
VIP concierge services
Sales growth and retention
Work Anywhere and Work-from-Home CX
Omnichannel CX
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Trust, Safety & Security

Protect your user communities

With deep and diverse experience, we are a trusted partner for brands looking to build their content moderation and overall trust and safety programs. As digital first responders, we help companies safeguard their user communities, identify risks, prevent fraud and protect online marketplaces for safe transactions.

Content moderation
eCommerce / marketplace protection
Fraud prevention
Proactive risk management
Identity verification
Know Your Customer (KYC) programs
A snapshot of customer insights based on their purchases
CX Analytics

Dive deeper into customer insights

With a focus on the customer journey, we offer speech and text analytics solutions and business intelligence (BI) tools to gather valuable intelligence from thousands – even millions – of customer interactions. When made actionable, this Voice of the Customer analysis, along with detailed BI reporting, can be your competitive edge unlocking hidden insights from your unstructured data.

360° customer analytics
Anticipatory CX
Loyalty and retention insights
Business Intelligence (BI) support
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AI; Automation

Work smarter with intelligent automation

Enhance your CX operations with our AI solutions including bots, self-serve automation and AI training data. We combine the best of human and machine intelligence to deliver engaging CX solutions for tech’s most dynamic brands. Build more human-like bot interactions, improve content moderation accuracy, enhance onsite customer search, expand speech and text recognition support and more.

Self-help automation via bots, RPA, agent-assist tools and visual IVRs
Knowledge base development, management and maintenance
AI data solutions for product and solution development
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Employee Experience (EX)

Engage your workforce with people, data and tools

EX is at the heart of a successful support organization where meaningful, engaging work translates into delivering the best customer experiences. Whether you’re seeking and training talent, forecasting fluctuations in workforce volume, monitoring performance in real time, or introducing backend support systems, we’ve got you covered. With foundational tools and industry expertise, we can enable and empower your in-house or outsourced teams.

Workforce management and forecasting
IT support systems — help desk and service desk
Performance management — dashboards and reporting
Learning and development — training and coaching
Talent acquisition and recruitment
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Work from Home

Deliver meaningful CX via a secure WFH model

Disruptive tech brands the world over look to us when they need additional customer support resources and to solidify business continuity in CX operations. Our holistic Work-from-Home (WFH) / Work Anywhere solution combines the best of people, processes and tech to deliver a flexible and secure support model for an engaged WFH operation.

Secure omnichannel CX platforms
Remote recruitment and training
Remote coaching and analytics
Flexible Work Styles — remote, onsite, hybrid

Learn more about our Technology experience

Speak with a digital CX specialist today.

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

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