As an EU member, Bulgaria is among the fastest growing economies in Europe and remains a preferred outsourcing destination for CX and IT services.
TELUS International has three delivery centers - two in the capital city of Sofia and one in Plovdiv (82 miles away). In addition to a well-educated and highly-skilled labor force, Bulgaria has some of the lowest operational costs in the EU, making it an attractive option to expand operations while ensuring quality service. A short flight from several European capitals, Sofia offers multilingual talent, economic stability and modern infrastructure including some of the fastest Internet speeds in the world.
CX and IT delivery centers
World-class team engagement
Largest BPO employer in Bulgaria
It’s different here at TELUS International Europe, and we’d like to show you how! Filmed at our centers in Bucharest, Romania and Sofia, Bulgaria, take a Virtual Site Tour of our outsourcing operations. Serving customers in 40+ languages, we work hard to maintain our thriving CX culture focused on putting customers first.
In Bulgaria, our CX and IT delivery centers are located in the capital city, Sofia, and Bulgaria’s second largest city, Plovdiv. Across all of our sites, we strive for the highest standards including ISO and PCI certifications.
Because the well-being and engagement of our team members are top priorities, we are committed to providing the best working environments to keep our team members inspired and engaged. This means offering attractive facilities complete with relaxation rooms, sports centers, onsite libraries and more.
Sofia’s young, cosmopolitan vibe attracts people from all over Europe to help meet the demands of the growing outsourcing and IT sectors. Likewise, as a cultural center, Plovdiv serves to attract some of the most creative talent.
With major universities and cultural institutions, Bulgaria is home to highly-educated talent. In fact, the literacy rate in Bulgaria exceeds 98% with approximately 80% of the labor force holding post-secondary degrees.
We take great pride in our multilingual capabilities and even offer courses for those team members looking to improve their English, French and even Bulgarian-language skills so that they can quickly adapt to the local language and culture.
In addition to our Class A office space in Sofia, we remain committed to the highest standards and best practices including Six Sigma methodologies, ITIL compliance, ISO certifications and PCI certification.
While our own corporate culture is fantastic (hence our 86% engagement score as measured by Aon), Plovdiv kicks off its year as the EU’s designated European Capital of Culture for 2019. Now there’s even more reasons to visit us in Europe!