Turn patient interactions into better health outcomes

  1. Industries
  2. Healthcare

Revitalize the patient experience

As the healthcare landscape evolves, so do the expectations of patients, creating a pressing need for healthcare providers to forge deeper connections, streamline processes and enhance communication. Employ our specialized knowledge and tailored solutions to offer patient experiences that nurture relationships and encourage better health outcomes.

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Empowering patient-centric care

TELUS International is proud to partner with TELUS Health, Canada’s largest healthcare IT provider. Not only do we support the company's CX and digital engagement needs, but our strategic partnership enables us to leverage its expertise and global-leading technology for the benefit of our clients.

  • Highly-engaged team

    At the heart of our company lies an exceptional team of tenured, engaged CX professionals. Equipped with a wealth of industry knowledge and empathetic communication skills, our team helps to ensure every patient interaction is a positive and memorable one.

  • Digital enhancement capabilities

    With a deep understanding of evolving patient expectations, we help brands integrate cutting-edge technology into their operations to create a cohesive and dynamic customer journey, streamline processes and enhance patient engagement.

  • Industry expertise

    By intertwining our extensive knowledge of the healthcare landscape with our innovative methodologies, we offer healthcare brands a strategic edge in delivering unparalleled patient experiences.

  • Regulatory compliance

    With a dedicated focus on maintaining the highest standards of security and confidentiality, we work hand-in-hand with healthcare brands to ensure every patient interaction adheres to HIPAA and other industry-specific guidelines.

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    Multilingual CX support in over 50 languages

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    Delivery capabilities in 32 countries

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    Team member engagement score

Our experience

Our team of healthcare experts have over 10 years of experience adding value to every aspect of the patient journey.

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    Healthcare payers

    The success of payers hinges on seamless member experiences and efficient provider interactions. Our solutions cater comprehensively to healthcare payers, encompassing a spectrum of capabilities. From member management, including open enrollment facilitation, renewals and member support, to claims management, we ensure members are empowered with clarity and assistance throughout their journey. Additionally, our prowess extends to provider management, where we offer streamlined provider credentialing as well as contracts and records management.

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A healthy dose of solutions

We have an unwavering commitment to transforming the way health and wellness brands engage with their patients. Our diverse array of healthcare outsourcing solutions rejuvenate patient relationships, foster trust and help to elevate healthcare brands to new pinnacles of success.

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Patient support; Patient experience

Your patients, our priority

Patients today are looking to healthcare brands to help guide them through the complexities of the healthcare landscape using empathetic communication. Our tenured and engaged customer service agents help to ensure every patient interaction is a positive and reassuring experience. Whether it’s clarifying billing processes, helping navigate insurance intricacies or collecting your pre-default customer accounts, our agents are trained to address patient inquiries, concerns and technical issues quickly and effectively through multiple channels.

Email, chat, social media and voice channel support
Work Anywhere capabilities
Omnichannel CX
Knowledge base development, management and maintenance
Member/Provider management
Claims management
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CX analytics

Decoding patient insights

Understanding patient preferences and needs is essential for delivering exceptional experiences. Our CX Analytics Solution offers a window into the heart of patient interactions, providing actionable insights that drive your brand forward. By harnessing advanced data analytics tools, we dissect patient feedback, preferences and behaviors to uncover trends and identify pain points to help you make informed business decisions that resonate with your patients.

Digital strategy design and implementation
Customer journey mapping
360° patient view
Anticipatory CX
Loyalty and retention insights
Innovation and Business Intelligence (BI) support
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Intelligent automation

Future-proof your operations

In the fast-paced world of healthcare, efficiency and accuracy are paramount. By integrating cutting-edge technology, we are able to automate repetitive tasks, from appointment scheduling and pre-appointment reminders to answering routine inquiries and automatically delivering test results. This not only allows your staff to focus on the more critical aspects of patient care, but it also minimizes the risk of human error. Leverage our next-gen technology to optimize your workflows, reduce call volumes and improve patient satisfaction.

Robotic process automation (RPA)
Digital workplace services
Generative AI chatbots
Interactive visual and voice response (IVR)
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IT lifecycle

An Rx for success

From conception to deployment, we collaborate closely with healthcare brands to create user-centric interfaces that seamlessly engage patients and providers alike. Our meticulous testing processes help to ensure that applications operate with flawless precision, delivering an experience that meets the highest standards of performance and security. However, our commitment doesn't end at launch. With our ongoing maintenance and support, we act as vigilant guardians of your digital presence, ensuring that your applications remain responsive, secure and relevant in a rapidly evolving landscape.

Digital transformation strategy
Application development
Quality assurance (QA) and testing
Application support and maintenance
Managed cloud services
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Advisory services

A prognosis for progress

As the healthcare landscape continues to evolve, strategic guidance is indispensable. With a deep understanding of the industry’s complexities, our process consultants take a Lean Six Sigma approach to identifying areas for improvement, efficiency and cost reduction. From mapping patient journeys to documenting and improving processes and change management, our team can help streamline operations and improve the patient experience.

Digital consulting
Strategy and roadmap consulting
Business and process transformation
Patient journey mapping
Workforce management

Give your patient experience some TLC

Speak with a digital CX specialist today.

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Proven formula for results

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