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- Digital Experience
Five digital customer experience trends to consider for 2024
This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.
- AI Data
A practical guide to GenAI applications for customer experience management
Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.
- Customer ExperienceRetail & Ecommerce
What is the Frank And Oak secret for adapting to changing customer preferences?
On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.
- Customer Experience
Infographic: 2024 customer service preferences
TELUS International recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.
- Digital Experience
The ultimate guide to contact center automation
Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.
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