Insights

Latest Insights

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  Research & Reports

  Customer Experience

  Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

  Discover why analysts and buyers have named TELUS International a “leader” for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

  Customer Experience

  Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

  Discover why analysts and buyers have named TELUS International a “leader” for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

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  Trust & SafetyTravel & Hospitality

  Four ways content moderation can build trust for travel and hospitality brands

  Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

  Trust & SafetyTravel & Hospitality

  Four ways content moderation can build trust for travel and hospitality brands

  Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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  AI Data

  How to detect and mitigate machine learning model drift

  Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

  AI Data

  How to detect and mitigate machine learning model drift

  Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

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  Case Study

  Trust & SafetyGames

  Protecting the player community for a global games platform

  See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

  Trust & SafetyGames

  Protecting the player community for a global games platform

  See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

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  Podcast

  Digital Experience

  How can brands rethink data security to maintain customer trust?

  On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

  Digital Experience

  How can brands rethink data security to maintain customer trust?

  On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.