Fraud Prevention & Detection
Actively manage the risk of fraud by bringing faster authentication and better security to your customer experience (CX) and digital operations. With CX top-of-mind, our experts focus on promoting ethical conduct, combating asset misappropriation and preventing corruption or unlawful activity.
Reduce financial losses from fraud
By implementing strong internal and external controls and security measures, you can significantly minimize risk to your business.
Strengthen your brand reputation
Instill trust among customers by demonstrating your commitment to their protection.
Ensure regulatory compliance
Implement the right framework to ensure your business complies with your industry’s regulations and legal requirements.
Scalable Fraud Prevention & Detection solutions
Don't let fraud deplete your resources and your reputation. Stay on top of the latest tactics, tools and trends by leveraging our expertise.
Know Your Customer/Client (KYC)
Reduce risk by understanding who you're interacting with. Controls include the collection and analysis of basic identity information, name matching against a list of known parties, determination of risk in terms of propensity for illegal intentions for the business and monitoring transactions against expected behavior.
Anti-Money Laundering (AML)
Meet compliance obligations for anti-money laundering throughout the customer lifecycle. We can increase KYC documentation, enhance verification programs and deploy advanced analytics with 360 degree views of customer data.
Identity Verification
Our team confirms identities with a suite of tools and sophisticated methods, including face and voice match recognition and official document verification by scanning for fraudulent watermarks or stickers. We also check user social media and email accounts to verify credibility.
Online Ecommerce & Marketplace Protection
Protect your ecommerce or online marketplace by ensuring a safe place for user transactions. Our teams are trained to look for illegal items, counterfeits and fraud.
Explore our success stories
See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.
Discover how TELUS International helped a global eCommerce brand develop a well-rounded approach to trust and safety.Read moreOutcome Spotlight
90%accuracy rate99%of proactive & reactive cases handled in 24 hours
- See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.
Keep fraudsters at bay with our people, processes and technology
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Best-in-class Trust, Safety & Security solutions
Our combination of resilient human support and technology automation helps to deliver a full-service framework that includes content moderation and brand reputation management, as well as fraud prevention and online safety. With in-depth experience and proven results, our industry-leading Trust, Safety & Security solutions bring value to global companies across a range of industries.
Learn more about our Fraud Prevention & Detection solutions
Speak with a trust and safety specialist today
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