Executive survey results: Digital customer experience priorities for tech leaders in 2022

Customer expectations are evolving. One way brands are keeping pace is through the interjection of digital technology into the customer journey. However, the path to success is not without challenges.

TELUS International and Pulse surveyed 100 enterprise technology executives to explore where they plan to invest in digital customer experience (CX) technology in 2022 and the key driving factors behind those decisions.