About Us

Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. We invite you to learn more, or better yet, come visit one of our global centers of excellence to see for yourself!

It’s proven, a strong corporate culture leads to top-line growth.

Our integrated DX and CX solutions are focused on building human connections without ever losing sight of what matters most – the value of corporate culture and its impact on engagement and innovation.

Experience the Culture Value Chain

We give where we live

Our team members want to be part of something bigger and when given the opportunity, they make big differences where we live, work and raise our families. Giving back is an essential part of our corporate DNA and the foundation of our caring culture.

See the impact

Industry track record partnering with top brands

When partnering with TELUS International, you’re in good company. Fueling all stages of customer growth, we support the DX and CX needs of some of the world’s most established and/or disruptive brands.

Just the right size to support your business

We are agile and approachable by design. All of our client programs receive executive priority and ongoing senior management attention. Our open door policy means that all executives, right up to our President & CEO, are available to customers when needed.

Process intelligence built into every interaction

We take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account. The majority of our operational team leaders are Six Sigma trained, focused on transformation and execution excellence.

Our story

2023
Expanding global operations to Africa
TELUS International acquired Humania BPO in Morocco and Intersect-HP in South Africa, and as a result, the company now operates across five continents around the world.
2023
Acquiring WillowTree
The premier, full-service digital product provider adds key front-end design and build competencies to TELUS International’s fulsome suite of end-to-end capabilities across the full customer experience value chain.
2021
Acquiring Playment
Enhancing our AI Data Solutions portfolio, TELUS International acquires Playment, a leader in data annotation and computer vision tools including 2D and 3D image, video and lidar data.
2021
Accessing the public markets! IPO
On February 3, 2021, TELUS International began trading as TIXT on both the Toronto Stock Exchange (largest tech IPO in TSX history) and the New York Stock Exchange.
2020
Acquiring Lionbridge AI
Focused on data annotation / labeling of text, images, video and audio to improve AI systems, Lionbridge AI joins the TELUS International family.
2020
Rebrands! Better together
After buyout completion of both Xavient Digital and Voxpro, both companies are officially rebranded to TELUS International and our sub-brand TELUS International Digital Solutions.
2020
Acquiring Competence Call Center
Specializing in digital CX and content moderation with a significant European footprint, CCC is acquired by TELUS International.
2019
Entering China
TELUS International selects Chengdu, China as its newest location for CX delivery.
2018
Investing in Xavient Digital
Further propeling our digital and IT solutions portfolio for end-to-end service innovation, TELUS International expands its U.S. footprint and enables delivery centers in India.
2017
Investing in Voxpro
Specializing in fast-growing tech brands, Voxpro expands our locations in the U.S. and enables our CX centers in Ireland.
2016
Baring Private Equity Asia
Fueling our continued growth, Baring takes a 35% stake in TELUS International, valuing TELUS International at over U.S. $1 billion. Our parent, TELUS, holds the remaining 65%.
2015
Community Boards gain momentum
TELUS International launches additional community boards in Bulgaria and Romania, bringing us to five global community boards, each donating $100,000 annually to grassroots causes.
2014
Expanding the TELUS International brand
Central America operations (formerly Transactel) and European operations (formerly CallPoint New Europe) rebrand to TELUS International.
2013
Making CSR a global priority
Our TELUS Days of Giving and “we give where we live” philosophy expand to Europe with their first annual events.
2012
Investing in CallPoint New Europe
TELUS International expands into Bulgaria and Romania gaining immediate access to global multilingual CX talent.
2010-11
Reinforcing our caring culture
TELUS International continues to launch TELUS Days of Giving events globally, first in Manila and now in Central America, to live up to its parent company’s accolades as the “Most Philanthropic Company in the World” according to AFP.
2009
Investing in our teams
TELUS International launches TELUS International University (TIU) in the Philippines, and later globally, to provide subsidized, onsite education for degree completion while working.
2008
Building an onshore presence
To meet client demands for onshore support and Spanish-language requirements, TELUS International refurbishes a 100,000 sq ft. facility in Las Vegas, Nevada.
2008
Investing in Transactel
In addition to the U.S., TELUS International also invests in Transactel to establish CX centers in Guatemala and El Salvador.
2007
The creation of an unintentional BPO
TELUS (parent co.) sees Ambergris as more than just a strategic partner with its ability to sustain such high brand experiences. Ambergris is rebranded to TELUS International - and the BPO / ITO journey begins.
2005-06
How it all started
TELUS, one of Canada’s largest telecoms (and our parent company), invests in Ambergris Solutions, a boutique BPO in the Philippines, as a means to offer additional customer service and some operational redundancy for North America.

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Our Team

We’ve got the best team members in the world and it all starts at the very top.

Meet the team

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Our Awards

Our commitment to putting both employees and customers first is evident in our award-winning culture and solutions.

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Newsroom

Check out our latest news and media coverage.

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Locations

See our world class teams and facilities.

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Our Technology Partners

Differentiating your business requires the right partners to support innovation. We establish strategic partnerships and work with leading global tech companies to offer the best solutions for digital and customer experience transformation. Below are a few of our select partners.

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