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More than a game: Why player communities need content moderation
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
- Trust & Safety
More than a game: Why player communities need content moderation
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
People & CultureThe game-changing potential of diversity in player support
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
Customer ExperienceWhat growing games companies can gain from player support outsourcing
Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.
Customer ExperienceLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
Customer ExperienceHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Customer ExperienceThe quest for player support in cloud gaming
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
Customer ExperienceThe metaverse and the future of gaming
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
Customer ExperiencePlayer support metrics: How to choose and improve KPIs
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
People & CultureHiring for the games industry is changing
As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.
People & CultureWhat your support team needs to know about gamer mental health
People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.
Trust & SafetyImproving the player experience by combatting games fraud
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
Customer ExperienceLevel up: How games companies are embracing the surge in player support
Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.
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