Games
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More than a game: Why player communities need content moderation
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
Trust & SafetyProtecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
Customer ExperienceRamping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
Trust & SafetyProtecting the games - physical, IT and information security
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Customer ExperienceOver 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Customer ExperienceCultural alignment & engagement drive superior player support & rapid growth
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
Customer ExperienceHow program enhancements leveled up the player experience for a social games developer
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
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