Games
- Insights
- Games
More than a game: Why player communities need content moderation
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
- Trust & Safety
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
- Customer Experience
Ramping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
- Trust & Safety
Protecting the games - physical, IT and information security
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
- Customer Experience
Over 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
- Customer Experience
Cultural alignment & engagement drive superior player support & rapid growth
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
- Customer Experience
How program enhancements leveled up the player experience for a social games developer
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
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