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Case Study

Aligning content moderation operations to new legislation for a games client

Learn about TELUS International's work helping a successful games company maintain player safety on its social media channels with content moderation.

Trust & Safety

Aligning content moderation operations to new legislation for a games client

Learn about TELUS International's work helping a successful games company maintain player safety on its social media channels with content moderation.

Trust & Safety
Aligning content moderation operations to new legislation for a games client
Learn about TELUS International's work helping a successful games company maintain player safety on its social media channels with content moderation.
Trust & Safety
Aligning content moderation operations to new legislation for a games client
Learn about TELUS International's work helping a successful games company maintain player safety on its social media channels with content moderation.
Trust & Safety
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
Trust & Safety
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
Customer Experience
Ramping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
Customer Experience
Ramping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS International ramped operations for a leading online multiplayer games company.
Trust & Safety
Protecting the games - physical, IT and information security
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Trust & Safety
Protecting the games - physical, IT and information security
Uncover how TELUS International supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Customer Experience
Over 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Customer Experience
Over 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS International drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Customer Experience
Cultural alignment & engagement drive superior player support & rapid growth
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
Customer Experience
Cultural alignment & engagement drive superior player support & rapid growth
TELUS International supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
Customer Experience
How program enhancements leveled up the player experience for a social games developer
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.
Customer Experience
How program enhancements leveled up the player experience for a social games developer
Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.

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