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Episode cover image for Questions for now, a TELUS International podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag
Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character speaking to a customer service agent over the phone, with a calendar in the background reading "2024".
Customer Experience

What trends are shaping customer experiences in 2024?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders’ priorities in 2024.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character wearing a headset and working on a laptop, assisted by a robot holding a light bulb.
Digital Experience

How can employee-facing technology improve your customer experience?

On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character standing in front of a phone receiving a voice input.
Digital Experience

Has the time come to prioritize voice-first experiences?

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character writing a list of goals on a bulletin board.
Customer Experience

Are these digital CX resolutions on your list for 2024?

On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character examining an error on a document in relation to a form.
Cloud & IT Lifecycle

What do people get wrong about automation?

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character drawing a star on a price tag.
Customer Experience

How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a phone and giving a verified business profile a five-star review.
Digital Experience

How can brands rethink data security to maintain customer trust?

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a telescope looking to find talent.
People & Culture

How can brands leverage innovation to recruit top-tier talent?

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character using a magnifying glass to search for answers
Customer Experience

How do customer expectations change in difficult economic climates?

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

Episode cover image for Questions for now, a TELUS International podcast, featuring two illustrated characters using phones
Trust & Safety

How can brands keep up with algospeak?

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Digital Experience

A trailer for now: Questions for now — Compelling perspectives on digital CX

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

Illustration of Matt Dixon with episode title "Matt Dixon on overcoming customer indecision"
Customer Experience

Matt Dixon on overcoming customer indecision

Customer experience analyst and best-selling author, Matt Dixon, shares insights from his new book, The JOLT Effect: How High Performers Overcome Customer Indecision. Listen for his latest findings.