Games

Insights
Games

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The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

Case Study

Customer Experience

How program enhancements leveled up the player experience for a social games developer

Uncover how TELUS International implemented program enhancements to level up the player experience for a social games developer.

Customer Experience

Player support metrics: How to choose and improve KPIs

Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.

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People & Culture

Hiring for the games industry is changing

As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.

People & Culture

What your support team needs to know about gamer mental health

People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.

Trust & Safety

Improving the player experience by combatting games fraud

Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.

Customer Experience

Level up: How games companies are embracing the surge in player support

Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.

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Digital Experience

The games we play and the data that drives them

Learn how player data can translate into better design, boosted revenue and more acute fraud detection.

esports team playing online games together

Trust & Safety

Tapping into the esports opportunity

Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

Customer Experience

Catching a whale: How to treat your VIP gamers

In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

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Customer Experience

Why gamers love video-based player support

A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.