Games

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Games

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Player support 101: The five basics of great gaming customer service

Great gaming customer service starts with five fundamentals. Discover the best practices.

How gaming player support is evolving with chatbot technology

Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.

Digital Experience

How to adapt gaming player support to modern tech disruptors

Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.

Digital Experience

Why customer self-service is crucial for gaming player support

An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.

Customer Experience

How to exceed gamers’ customer service expectations through outsourcing

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

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Customer Experience

How to deliver winning mobile gaming player support – tips from industry experts

When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.

People & Culture

The benefits of hiring gamers to deliver exceptional games customer support

Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.

Customer Experience

How to develop a world-class approach to customer service in gaming

A players’ loyalty in gaming should never be taken for granted. From World Gaming to World Gaming League, industry experts share what it means to create amazing player experiences using customer service. Read their tips.

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Customer Experience

Player support – a customer support game changer in the games industry

For the games industry, customer service can be more than just a cost factor; it can be a differentiator and revenue generator. Learn five key principles for successful multi-channel player support.

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